Support

Frequently asked questions

Straight answers about membership, Founder OS, Startup Roof TV, the Festival and how your data is handled.

Membership & accounts

Is joining free?

Yes. The Free Founder Suite — registration, profile, toolkit, community access and the free TV library — costs nothing. Paid tiers (Plus, Pro, Elite) add AI services, mentoring and premium OTT. Pricing is listed on /pricing.

One account everywhere?

Yes — one founder account works across the website, Founder OS, Startup Roof TV and Festival registration. No separate sign-ups.

How do I reset my password?

Use /forgot — a reset link is emailed to you within a minute.

Startup Roof TV

Is the video content real?

Not yet. All 17 titles are clearly labelled DEMO and stream public sample video. Licensed original content is in production; premium playback and DRM come online with real rights agreements.

Do I need a second login for TV?

No. If you are signed in to Founder OS, TV recognises you automatically. Watch history and saved learning are tied to the same account.

Founder Festival Dubai 2027

When and where?

Capital Night on 25 March 2027, public Festival days 26–28 March 2027 in Dubai. Venue and final programme are being confirmed — anything not yet signed is marked as planning information, never as confirmed.

How much is a Founder Pass?

The working target is AED 500 for the three public days, including lifetime basic membership. Tickets are not on sale yet — join the waitlist to be notified first.

Data & privacy

Who can see my profile?

You control visibility. Nothing private appears in public directories without your explicit permission. See /privacy for the full policy and your deletion rights.

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